Makkah · 4-star
Swissôtel Al Maqam Makkah
In the Abraj Al Bait, with its own lifts
4.7Combined rating · From 63,925 reviews on Google, Tripadvisor, Trip.comA large hotel in the Abraj Al Bait complex, with direct access to the Masjid al-Haram plaza. Many of its rooms look onto the Haram or the Kaaba. Guests praise its own lifts and how well it suits families.
The walk to the Haram
about 510 steps7 minto King Abdulaziz Gate (1)
- At Jumu'ah and in Ramadan, some gates close for the crowds, and the way in can change.
- In the Clock Tower, the lifts are slow at prayer times, above all in Ramadan. Leave a little earlier.
Rooms
Prices for Sat 24 Oct – Sun 25 Oct, 2 adults · 1 room.

Double
- 2 single beds
- Sleeps 234 m²
- Kettle with tea and coffee · In-room safe · Connecting rooms available · Air conditioning

Double
- 2 single beds
- Sleeps 234 m²
- Kettle with tea and coffee · In-room safe · Connecting rooms available · Air conditioning
The hotel sells its Classic Haram-view rooms as "Partial Haram View".

Triple
- 3 single beds
- Sleeps 334 m²
- Kettle with tea and coffee · In-room safe · Connecting rooms available · Air conditioning

Quad
- 4 single beds
- Sleeps 440 m²
- Kettle with tea and coffee · In-room safe · Connecting rooms available · Air conditioning
Prices before VAT
What guests say
Combined rating
4.7
out of 5 · 63,925 reviews
Scores as of 24 Oct 2026.
AI summary of the reviews
What guests like
- The hotel's own lifts, away from the crowded mall lifts.
- The breakfast.
- It suits families.
Good to know before booking
- One guest booked a triple and was given a double with three beds pushed together. We state the beds of every room exactly.
- The food can feel repetitive on a long stay.
Draft, written from public reviews on Trip.com, TripAdvisor. Our team checks every summary before it goes live.
What people say online
The newest written reviews, as of 24 Oct 2026. We never pick or edit them.
- 5/5
Msalam Mhamad
a week ago · Google · Holiday · Family
Good service my room number 3212 name najmul maih
- 4/5
ام نواف الهندي
a week ago · Google · Holiday · Family
الفندق جيد وبوفيه الإفطار ممتاز ومتنوع والخدمة ممتازة لكن مشكلتي كانت في تسريب الماء في حمام الغرفة وكل ما عدا ذلك كان رائعا
- 5/5
عبدالرحمن السفياني
a week ago · Google · Holiday · Family
ممتاز لاكن الشبكه سيئه
- 5/5
Ramadan Alatrsh
a week ago · Google
ربيع بلمين مشكور ماشاء الله
- 5/5
Zakriya Khar
a week ago · Google
Great location and nice city views. Special thanks to concierge bellboy Syed Babar for helping with my luggage!
- 5/5
H
a week ago · Google
Rasel was amazing! Came very quick and was very attentive. Made our stay at Swissotel even better!
Show all 40 reviewsShow fewer
- 5/5
Lydia Lyly
a week ago · Google
Thank you for good cleaning service for my room 3020 Rasel and supervisor niyas شكرا للاداره علي تعاملهم الطيب باول تجربة عمرة لي عودة قريبه ان شا الله
- 5/5
A.I. idiot
a week ago · Google
The experience very good and cleaness bed and washroom is very clean Thank you house keeping g staff Supervisor shams and dayal Room ## 2003
- 5/5
Haroun Guet
a week ago · Google
2709 room good clean service Nice thank You hasham thank You mR Ahmad Ali de will back again
- 5/5
Salman Imran
a week ago · Google
shoaib is such a kind person and good person he guided us with everything it was such a nice gesture
- 5/5
Dalaa Ibrahim
a week ago · Google
من أفضل تجاربي للسكن بمكة، خدمات مقدمة بأعلى معايير الجودة كانت إقامة سعيدة جدًا وذلك بفضل من اللّٰه ثم الموظفة وسن التميمي قامت بخدمتنا على أكمل وجه، كان خطأ غير مقصود مني بحجز غرفة بلا إطلالة وبتعاونها تم تغيير حجزي وأشرفت على جميع الخدمات الخاصة بي شكرًا وسن التميمي، شكرًا سويس المقام مكة ♥️
- 5/5
ldtix xs
a week ago · Google
أود أن أشكر الموظفة وسن خالد على حسن تعاملها واهتمامها وحرصها على تقديم أفضل خدمة. كانت في قمة الاحترافية والاحترام، وأتمنى لها دوام التوفيق والنجاح.
- 5/5
Ahmed Shahien
a week ago · Google
Thank you brother Shoaib bel man for good service
- 5/5
Saud Sharaf
a week ago · Google
Bellboy Rabie was good with the service of luggage.
- 5/5
Amazed
a week ago · Google
يعطيه العافيه نايف الجيشي ماقصر ويانا و استقبلنا بصدر رحب و ساعدنا في تغيير الغرف و نصحنا في الخيارات المناسبه بكل صدق و امانه
- 5/5
Mutwlil Hassan
a week ago · Google
ناصر رجل محترم وهميم❤️❤️❤️😻😻🌸🤍
- 5/5
umar iqbal
a week ago · Google
Rashel was excellent he serviced my room 3404 and he was super helpful and gave me advice on information about the hotel. Excellent room cleaning service. Can't recommend enough
- 5/5
tonicool pad
a week ago · Google
My room 2728 very good service Hashem ali and ahmed ali good and proffesional . we will come again
- 5/5
Yusuf Suryantoko
a week ago · Google
Rabeeh good service
- 5/5
Ify Hussain
a week ago · Google
Fantastic cleaning service especially from Mohammad Rasel and superviser Zanush very good solved issues in our room immediately. Very happy with those services. We stayed in 3407 and we loved the services for the workers.
- 5/5
محمد الشاهر
a week ago · Google
أولاً: كلمة شكر خاصة أتقدم بجزيل الشكر الى إدارة الفندق سويس أوتيل المقام اشكر الكابتن عادل و عبد الجليل و الأستاذ موسى إدريس وكل العاملين في الفندق
- 5/5
Amine Belhadri
a week ago · Google
Rasel the best person
- 5/5
Shahad
2 weeks ago · Google
تجربة ممتازه نشكر الزميل احمد محمد على حسن الاخلاق والاستضافه شكرا
- 5/5
Qasim Ahmed
2 weeks ago · Google
Ranim the receptionist was very helpful and done us a huge favor by allowing us to check out a little bit later than 12. Hotel is EXCELLENT with lovely clean facilities and perfect location that’s near many shops and food shops. Breakfast is very very nice and lots of variety. 10/10 stay Alhamdulillah
- 5/5
fatin najiha
2 weeks ago · Google
307 Noor and supervisor omor very good Everything is good
- 5/5
Farhan Masrura
2 weeks ago · Google
Bokul good bokul okayy bokul handsome
- 5/5
arya yassir
2 weeks ago · Google
Mantap jiwaa , Abu Baker, Amir, Mubarok Huzein Bell Person i love it very kind person
- 5/5
wasiu oluwole Olutosin
2 weeks ago · Google
Assalamu alaikum .Thank you Rakib Islam. for your excellent concierge service. Hayaa algatisi? ♡♡
- 5/5
Arfinandas Satria
2 weeks ago · Google
abubakar good
- 5/5
Nizar Bossa
2 weeks ago · Google
mubarak husain good person bellman very helpfull
- 5/5
Nayef AlAnezi
2 weeks ago · Google
كل الشكر لكم ..تجربتنا كانت اكثر من رائعة ..شكرا للأخت ريم على حسن الاستقبال ..و شكرا للموظف الخلوق رحيم ساعدنا وسهل علينا الكثير
- 5/5
Mahmoud Gad
2 weeks ago · Google
أتقدم بخالص الشكر والتقدير للأستاذة رنيم، موظفة الاستقبال، على حسن الاستقبال والتعامل الراقي واللباقة في التعامل، وحرصها على تقديم أفضل مستوى من الخدمة للنزلاء. كانت تجربة مميزة بفضل أسلوبها المحترم وابتسامتها الجميلة وسرعة استجابتها، مما يعكس صورة مشرفة عن الفندق ومستوى الاحترافية في التعامل مع الضيوف. كل الشكر للأستاذة رنيم، مع خالص التمنيات لها بدوام التوفيق والنجاح، والشكر لإدارة فندق سويس المقام مكة المكرمة على حسن الضيافة والخدمة المميزة. 🌹🏨
- 5/5
Chourou Mohamed
2 weeks ago · Google
Ranim was super helpful and professional at the reception!! She did cover all our inquiries Thank you so much
- 5/5
ebtehal rahahleh
2 weeks ago · Google
Amazing staff, very clean and lovely hotel, only a 3-minute walk to the Haram. Highly recommended
- 5/5
Mo'ath Al Bakkar
2 weeks ago · Google
الفندق رائع جدا، الموظفيين مرحبيين ومتعاونين في كل التفاصيل الموقع ممتاز جدا كل الشكر لطاقم الاستقبال الرجال والسيدات وللسيد احمد محمد
- 5/5
hala hatem
2 weeks ago · Google
Great stuff especially Ranim and Haya and service. I will only definitely stay always in this lovely hotel
- 5/5
Angi Soliman
2 weeks ago · Google
Great stuff حياء الغاطس و رنيم
- 5/5
elsayed karwya
2 weeks ago · Google
الأستاذة حياء الفاطي من امهر فريق الاستقبال بشكره شكراً جزيلا
- 5/5
Roaa Ruzi
2 weeks ago · Google
خدمة رائعة و تعامل أروع من استاذة حياة الغاطس
- 5/5
عبدالعزيز ا
2 weeks ago · Google
الشكر موصول لادارة الفندق وللاستاذة حياء الواصل على حسن التعامل
Facilities
- Direct access to the Haram plaza
- Its own lifts
- Family rooms
- Restaurants
- Wi-Fi
- Accessible rooms
- 24-hour front desk
- Concierge
- Luggage storage
- Non-smoking rooms
- Shops
- Cash machine
- Multilingual staff
Honest notes
- The mall lifts in the Abraj Al Bait are crowded at prayer times; use the hotel's own lifts.
Policies
- Check-in from 16:00
- Check-out by 12:00
Cancellation
The cancellation terms for each room are shown before you pay.
Where our facts come from
Room sizes and beds come from the hotel's own website, checked on the date shown. Where we're not sure, we say so.
The hotel's website




