Makkah · 4-star
Pullman ZamZam Makkah
In the Abraj Al Bait, steps from the Haram plaza
4.6Combined rating · From 67,802 reviews on Google, Tripadvisor, Trip.comIn the King Abdulaziz Endowment of the Abraj Al Bait, steps from the Grand Mosque and joined to a shopping mall. It has 1,301 rooms and suites, many of them recently renovated.
The walk to the Haram
about 430 steps5 minto King Abdulaziz Gate (1)
- At Jumu'ah and in Ramadan, some gates close for the crowds, and the way in can change.
- In the Clock Tower, the lifts are slow at prayer times, above all in Ramadan. Leave a little earlier.
Rooms
Prices for Sat 24 Oct – Sun 25 Oct, 2 adults · 1 room.
Double
- 2 single beds
- Sleeps 237 m²
- Kettle with tea and coffee · In-room safe · Connecting rooms available · Minibar
- Breakfast included · More meal options
Double
- 2 single beds
- Sleeps 237 m²
- Kettle with tea and coffee · In-room safe · Connecting rooms available · Minibar
- Breakfast included · More meal options
The hotel's Haram View rooms look over the Haram courtyard; the view can be partial or distant.
Triple
- 3 single beds
- Sleeps 337 m²
- Breakfast included · More meal options
Quad
- 4 single beds
- Sleeps 437 m²
- Kettle with tea and coffee · In-room safe · Minibar · Air conditioning
Prices before VAT
What guests say
Combined rating
4.6
out of 5 · 67,802 reviews
Scores as of 24 Oct 2026.
AI summary of the reviews
What guests like
- Easy access to the Haram.
- The shopping mall joined to the hotel.
Good to know before booking
- Some guests say sheets weren't changed for days, toiletries, a prayer mat and a Quran were missing, and slippers and towels came only on request.
- Some guests find the lifts very slow.
- One guest found the Haram view partial and distant.
- Early check-in costs extra.
Draft, written from public reviews on Trip.com, Roomer. Our team checks every summary before it goes live.
What people say online
The newest written reviews, as of 24 Oct 2026. We never pick or edit them.
- 5/5
Mohammed Ullah
an hour ago · Google · Holiday · Family
Room 2220 Good housekeeping service from cleaning team and deffo recommend for next visit.
- 5/5
Marwan Ayasrah
3 hours ago · Google · Holiday · Family
شكرا لخدمتكم المميزة وحسن اخلاقكم الطيبة وأخص بالذكر علاء
- 5/5
Sondos Ayasrah
3 hours ago · Google
نشكر خدمتكم المميزه وحسن أخلاقكم وأخص بالذكر علاء لخدمته المميزه
- 5/5
S N
4 hours ago · Google · Holiday · Family
كل الشكر والاحترام لفندق بولمان مكه تجربه فوق الممتازه من جميع النواحي وأخص بالشكر ل موظفتين افنان ورهف قمممممة باللطف والرقي يعجز اللسان عن شكرهم .. جمممميلين و اتمنى لكم مزيد من التقدم
- 5/5
laila lawal
4 hours ago · Google
The food at restaurant on level 13 was excellent shout out to Chief Karin Radwan and Chief Arif. I thoroughly enjoyed my stay
- 5/5
MUHAMMAD CHEKADAY
5 hours ago · Google · Holiday · Friends
Mohd Arif good service for guests 🤲🏻
Show all 40 reviewsShow fewer
- 5/5
KABAE AFIFI
5 hours ago · Google
room 2524 room cleening and bathroom clean vry vey good service from Rukon and supervisor mostafa
- 5/5
سلمى الزهراني
5 hours ago · Google
إمداد موندول موظف ممتاز الله يعطيه العافيه ماقصر متابع طلبات الطاوله والخدمه اول بأول 🙏 مليون نجمه ⭐️⭐️⭐️⭐️⭐️
- 5/5
wooziwo
6 hours ago · Google
The foods are so good
- 5/5
Timon
6 hours ago · Google
Fahim & Arif from Az Zahra give excellence services during my stay here
- 5/5
Ali Saleh
6 hours ago · Google · Holiday · Family
اشكر موظف البوفيه عارف انسان صاحب ابتسامه وخدوم ويساعد الناس ويقدم خدمة ممتازة.
- 5/5
MR Khan
6 hours ago · Google · Holiday · Family
Fantastic hotel. Located within the Haram inside the Clock Tower/Abraj Tower. Staff are very friendly, service is as expected of a decent 5-star chain. Staff at breakfast restaurant are very nice. I was served by Imaad an Indian guy. He was very caring, courteous and helpful.
- 5/5
Linda Melviany
7 hours ago · Google
Food is very delicious. Thank you chef Karim Radwan for your good Food ,
- 5/5
putri falena
7 hours ago · Google
The food is very good. Thank you chef Arif and Chef Karim Radwan
- 5/5
rizki kurnianda
7 hours ago · Google
The service is very good. MD Arif best talk with us
- 5/5
Yusuf Maulana adi
7 hours ago · Google
Thank you Chef karim Radwan. Food is good
- 5/5
fiandini rista
7 hours ago · Google
Makanan enak Chef Arif was so nice
- 5/5
Ogi Mamen
7 hours ago · Google
Makannya enak. Hotel bagus chef mantap Thank you chef arif
- 5/5
Ishtiaq Haji Adam
7 hours ago · Google · Holiday · Family
Very good
- 5/5
H Z
19 hours ago · Google
Room No. 519 He cleaned very well. He was very nice, cheerful, friendly and helpful. He was very fast, efficient.
- 5/5
Rocky King
22 hours ago · Google
I had a wonderful experience at Zamzam Pullman Makkah. The room service was excellent, and I would especially like to appreciate **Abdul Aziz ** for their outstanding service. Both were professional, polite, attentive, and always ready to help with a genuine smile. Their dedication and excellent hospitality made my stay even more comfortable and memorable. They are truly valuable members of the hotel team. Highly recommended for their exceptional service!
- 5/5
Ameerah Haji Adam
22 hours ago · Google
We’ve had a superb stay at Pullman Zamzam, the location is great. We also got a very good service with Nuha who upgraded us. We definitely recommend.
- 5/5
Rash Man
23 hours ago · Google
513 room cleaned room and bathroom very good. Very friendly service. Excellent guys. Thank you Sahadt nadaph
- 5/5
mohamed yasif
a day ago · Google
Good service and room service by Mr. Sahadt.
- 5/5
Haifa Masa
a day ago · Google
933 room cleaning and bathroom clean so good 👍🏻
- 5/5
Syahril Khairi
a day ago · Google
Room 536 clean and bathroom clean good thanks to all
- 5/5
อับดุลเลาะห์ ดือราเเม
a day ago · Google
942 room clean and bathroom clean good thanks to all
- 5/5
Mo Trouf
a day ago · Google
Room 543 جود cani
- 5/5
gustiana ardiansyah
a day ago · Google
Room 908 room clean and bathroom clean good
- 5/5
brian alazharwibowo
a day ago · Google · Holiday · Friends
ROOM 907 CLEAN GOOD ROOM AND BATHROOM CLEAN GOOD
- 5/5
elis apriyanti rahman
a day ago · Google
901 room clean good and bathroom clean good
- 5/5
azzahra
a day ago · Google
thank u for chef. Karim Tadwan, Chef. MD Arif
- 5/5
Mursyid BINNAEM TT
a day ago · Google
Cooker Good Mr Arif
- 5/5
norhayati Norma
a day ago · Google
Very clean place, food very good and delicious.. great job chef Karim Radwan
- 5/5
Amelrap
a day ago · Google
We had a great experience and are very satisfied with the food and the service. Mr. Arif was very helpful, professional, and friendly. Highly recommended!
- 5/5
Diah Wulandari
a day ago · Google
Hotel dengan pelayanan yang bagus, menu restonya juga sangat enakk MD Arif chef yang handall
- 5/5
Hafidjah Nuraulia S
a day ago · Google
so far so good, and thank you me. arief
- 5/5
desti andriani
a day ago · Google · Holiday · Family
sarapannya lengkap, tempatnya nyaman, tolong tambahkan berbagai macam gorengan, mr chef karim Radwan and Chef Arif bestt
- 5/5
Rahman Faisal Erison
a day ago · Google
Food in here is good, Thanks a to Chef Karim Radwan 🤩🤩
- 5/5
Satria Eka Pratama
a day ago · Google
Im so happy here, i can meet arif, so humble and good service Alhamdulillah, recomend for come here guys
Facilities
- Direct access to the Haram plaza
- Prayer hall
- Restaurants
- Accessible rooms
- Wi-Fi
- Family rooms
- 24-hour front desk
- Concierge
- Room service
- Laundry service
- Luggage storage
- Non-smoking rooms
- Parking
- Fitness centre
- Spa
- Currency exchange
Policies
- Check-in from 16:00
- Check-out by 12:00
Cancellation
The cancellation terms for each room are shown before you pay.
Where our facts come from
Room sizes and beds come from the hotel's own website, checked on the date shown. Where we're not sure, we say so.
The hotel's website