Madinah
Pullman Zamzam Madinah
Beside the Prophet's Mosque on its south side, near Bab al-Salam
4.6Combined rating · Based on 43,870 reviewsA Pullman beside the Prophet's Mosque, with 834 rooms and suites; its 35 m² Superior Rooms have a king bed or two single beds. It has five restaurants and cafés, prayer areas, and a shuttle bus to the mosque's women's gate.
The walk to the Haram
about 470 steps5 minto Bab al-Salam (1)
Women's entrance
about 1,170 steps11 minto Bab al-Majidi (12–14)
- At Jumu'ah and in Ramadan, some gates close for the crowds, and the way in can change.
Rooms
Prices for Sat 24 Oct – Sun 25 Oct, 2 adults · 1 room.
Double
- 1 king bed
- Sleeps 235 m²
- Kettle with tea and coffee · Bottled water · Air conditioning · Hair dryer
- No meals included · More meal options
Double
- 2 single beds
- Sleeps 235 m²
- Kettle with tea and coffee · Bottled water · Air conditioning · Hair dryer
Triple
- Sleeps 335 m²
- Kettle with tea and coffee · Bottled water · Air conditioning · Hair dryer
The double room with an extra bed for a third guest; the Superior Rooms take up to three.
Prices before VAT
What guests say
Combined rating
4.6
out of 5 · 43,870 reviews
AI summary of the reviews
What guests like
- Steps from the Prophet's Mosque, near Bab Al Salam.
- A varied breakfast for every taste, with a corner set up for children.
- Warm staff who check in on guests throughout the stay.
- Clean, spacious rooms, some with Haram views.
Good to know before booking
- The women's gates are a little further, and the hotel runs a shuttle for women.
- Some rooms feel dated.
- Parking is paid, and spaces are limited.
Recent reviews
The newest written reviews. We never pick or edit them.
- 5/5
SHAHID YUSUF
6 hours ago · Google · Holiday · Couple
Great location 5mins from masjid Nabwewi. Nice hotel friendly saff
- 5/5
Ayoub Dahbi
6 hours ago · Google · Holiday · Couple
Nous avons passé un très agréable séjour au Pullman Zamzam Madinah. L’hôtel est très, très bien situé, juste à côté de la mosquée du Prophète, Al-Masjid an-Nabawi, à seulement deux minutes à pied. C’est vraiment très pratique, surtout pour les prières. Nous avons également beaucoup apprécié le calme de l’hôtel ainsi que la très belle vue depuis la chambre.Read more
L’emplacement est idéal, car l’hôtel est entouré de nombreux commerces, d’épiceries et de souks où l’on peut facilement acheter des cadeaux et de souvenirs pour la famille. Un excellent hôtel, très bien situé et parfaitement adapté pour un séjour à Médine. Nous le recommandons sans hésiter !
- 5/5
Ahmed Ibrahim
7 hours ago · Google · Holiday · Solo
Ich möchte mich von ganzem Herzen beim Management und dem gesamten Team des Pullman Zamzam Madinah bedanken. Mein Aufenthalt im Dezember 2025 war bereits mein drittes Mal in diesem grossartigen Hotel. Als ALL Platinum-Mitglied habe ich mich wieder einmal besonders wertgeschätzt gefühlt.Read more
Ein ganz besonderer Dank gilt Herrn Hisham Moawad (Guest Experience) für seinen herausragenden Service und seine grossartige Unterstützung. Seine Professionalität und Hilfsbereitschaft haben meinen Aufenthalt noch angenehmer gemacht. Für mich ist dieses Hotel weit mehr als nur eine Unterkunft – ich betrachte es als mein zweites Zuhause. Jedes Mal, wenn ich hier übernachte, finde ich absolute Seelenruhe und pure Entspannung. Die Lage ist einfach perfekt, nur wenige Schritte von den Höfen der Prophetenmoschee entfernt. Auch das Frühstücksbuffet war, wie gewohnt, hervorragend. Ich war rundum glücklich und freue mich schon jetzt unglaublich auf meinen nächsten Aufenthalt und darauf, bald wieder hierher zurückzukehren!"
- 5/5
R H
9 hours ago · Google
Très bel emplacement proche du masjid et de l’entrée 303. Bcp de commerce à proximité. Le service en chambre est impeccable. Le ménage y est fait tous les jours et de manière impeccable. Le personnel de ménage est disponible et très professionnelle.
- 5/5
SP
a day ago · Google · Holiday · Family
Excellent customer service by Maya. She was very welcoming and hospitable. All front desk staff were excellent. Location is 3 minute walk to Al Masjid al Nabawi. Breakfast unfortunately didn’t cut it for us, we were assigned to the breakfast area that looked like I was eating at my basement college eating area. Food was stale also.
- 3/5
Mohammed Latif
a day ago · Google
Woukd have given 5 star review but for a couple off issues. 1. The hotel expects check out at 12noon. However, if you are travelling abroad and your flight is not until the evening, the hotel will not hold your luggage for you. Other hotels in Makkah and Madinah will do this. 2. This is what really annoyed me. I had booked a 4 night stay at the hotel. Non-refundable.Read more
My flight was late by 11 hours. When I got to the hotel they had cancelled my booking due to no show. This cannot happen, I paid for 4 nights, my room should have been available for 4 nights on the dates I booked them. Regardless if I show up or not. My paid for room should have been empty, for the duration of the payment, as I had paid for it. They cannot cancel my booking, there was not contact from them, they did not bother to contact me, they did not even contact me to refund my money. This is unacceptable from a hotel that provides a 5*-service.
- 5/5
Reda Maouhoub
a day ago · Google
⭐⭐⭐⭐⭐ Amazing Experience at Pullman Zamzam Madinah The hospitality was excellent, and I would especially like to thank Chef Fatima Merrakchia for her kindness, warm welcome, and outstanding hospitality. Her friendly attitude made the experience even more memorable. As a small suggestion, I would love to see traditional Moroccan tea offered on the menu.Read more
It would be a wonderful addition and a lovely way to introduce guests to Morocco’s rich tea culture. Thank you to the entire team for making my stay so enjoyable. Highly recommended!
- 1/5
Hindreen H
a day ago · Google · Holiday · Family
Wasn’t great experience with the employee who worked at the hotel and issue with the room we booked. One of restroom has hose leaking into the floor. I asked to fix it more than one time and the other bathroom. The shower wasn’t working. And one of the guys walking at the front desk he was in polite and he was making jokes when I was in the elevator with him make me to be late at the time I was…Read more
in hurry. His name Abdull Rauf and he didn’t apologies about what he did what he said is it’s normal. And the laundry guy did horrible job. It was wasting time to communicate with them.
- 5/5
bGr
a day ago · Google
Un magnifique hôtel, luxueux, confortable et idéalement situé ! Le Pullman Zamzam Madina se trouve à seulement 150 mètres du Masjid Al-Nabawi, un véritable bonheur de pouvoir se rendre aussi facilement à la mosquée pour les prières. Tout est à portée de main : commerces, restaurants et juste en face, le Safiyyah Museum & Park, avec un large choix de spécialités culinaires aux 3e et 4e étages.Read more
L’hôtel est parfaitement entretenu, des chambres aux espaces communs. On s’y sent bien, dans un cadre élégant et agréable. Un séjour qui rend cette belle expérience à Médine encore plus spéciale. Je recommande vivement cet hôtel ! ⭐️⭐️⭐️⭐️⭐️ Cinq étoiles amplement méritées !
- 5/5
Майрам Курбанова
a day ago · Google
Coffee shop is soo nice coffee is soo good mr obaid is soo nice person good grooming welcoming good good staff thank u
- 5/5
Oualid
a day ago · Google · Holiday · Couple
La vue latérale sur le haram 👍
- 5/5
Hi-D B
2 days ago · Google · Holiday · Family
Excellent stay at Zamzam Pullman! The day view was fantastic, and the spacious suite was a real highlight, offering plenty of room and comfort. The location and overall experience were great. However, the rooms are quite outdated and would benefit from refurbishment to bring them up to modern standards. With some renovations, this hotel could offer an even better experience. Overall, a very enjoyable stay.
- 5/5
Omar Salem
3 days ago · Google
ماشاءالله الفندق نظيف جدا وتعامل الموظفين راقي وأشكر الموظف معتز على حسن استقباله واهتمامه بالزوار .
- 1/5
Bester Fußballer
3 days ago · Google · Holiday · Family
كان الجناح كبير، لكن النظافة كانت سيئة جدًا. كان فيه شعر تحت المرحاض، وأغراض في الخزانة ما تخصنا، وأدوات وسخة. لما حاولت أتصل بخدمة الغرف، التلفون ما كان يشتغل. حاولت أشغّله بكل الطرق، لكن بدون فايدة. بعدها طلعت من الغرفة عشان أكلم عمال النظافة، وحتى هم حاولوا يتجاهلوني. لما كلمتهم، قالوا إنهم بيصلحونه بعدين. مرّت ساعة ولا صار شيء.Read more
رحت للاستقبال وشرحت لهم المشكلة، وقالوا إنهم بيرسلون أحد، لكن بالنهاية ما أحد جاء. فطنّشت الموضوع. لكن ثاني يوم، نزلت أفطر في قسم الإفطار الخاص بالأعضاء، اللي كنت حاجز فيه، وقالوا لي إن اسمي مو مسجّل عندهم. ما كنت أبي أسوي مشكلة، فسألتهم وش الفرق بينه وبين الإفطار العادي. كل اللي قالوه إن قسم الأعضاء أهدأ وبس. بعد ما شفت اللي عندهم، رحت للإفطار العادي، وكانت الريحة كريهة والأكل وصخ ومقرف لدرجة إني رحت آكل فطور من KFC بدلًا منه. وش أقول بعد أكثر من كذا… ما أنصح فيه أبدًا!!
- 5/5
Ashraf Elzayat
3 days ago · Google · Holiday · Family
Excellent reception young lady, very welcoming. Even upgraded us Well appointed suite
- 5/5
Loubna Maghfour
3 days ago · Google
L’otel et top et merci babumia
- 5/5
chandra widhikrama
3 days ago · Google
Alhamdulillah sangat baik, pelayan yg bernama samsul Fakir babu mia ramah
- 5/5
Mohammed
3 days ago · Google
Great experience and constantly checking how iam doing. With that said it was great service. Had all services awesome except for improvement on coffee serving. Needs more consistent on coffee specially for people of Australia we love our brewed coffes
- 5/5
Fawzan Khan
3 days ago · Google
Abdul raouf and saleh saud at check in were amazing. Will be back because of their service inshallah
- 5/5
Ikrame
4 days ago · Google
Wij zijn een familie van 6 en we hebben 4 nachten overnacht in dit hotel. Wij hebben een topervaring gehad: een warm welkom bij aankomst, de kamers waren netjes, schoon en ruim, de mensen van de cleaning service waren enorm vriendelijk en deden hun werk top, de mensen van het restaurant waren zeer vriendelijk.Read more
Al met al een zeer positieve ervaring en een heel warme ontvangst wat erg overeenkomt met de mooie stad Madinah waar we ons in bevonden. Voor twee van ons was dit de tweede keer in dit hotel en het is ook nu zeker weer voor herhaling vatbaar! PS: het zou handig zijn als vrouwen op de hoogte gebracht zouden worden van de kortere wandelroute naar de vrouwenkant van de moskee vanaf Elevators C. Hier kwam ik namelijk pas deze keer per toeval achter en het scheelt enorm veel lopen (vooral voor ouderen).
- 5/5
Ahmed Salm Salm
4 days ago · Google · Holiday · Solo
فندق زمزم غني عن الكلام ماشاء الله تبارك الرحمن اشكر الموظف فيصل من المطعم
- 5/5
hidayet azzouni
4 days ago · Google
Thank you babumiaaaa
- 5/5
Abdul Samad
4 days ago · Google
Souliman from housekeeping a good cleaning room s and good manner
- 5/5
Amma Memon
4 days ago · Google · Holiday · Family
am?azing hotel situated at best location opposite to Roza .easy access for riazul.jannah and Roza e Rasool saww for Salam. services are outclass , sufficient lifts always available when we push button. very well trained staff and reception .All type of restaurants are available in museum near hotel.
- 5/5
Ousmane diagne
4 days ago · Google
Ahmad Souleyman supports well during the diners and breakfasts. Appreciated. Thanks
- 5/5
Bello Usman
4 days ago · Google · Holiday · Friends
Very good guys and clean very well. Hospitable guy Mr Shahadat Pradhan. Nice hotel room 475 and the guys clean every day. I will recommend this Zamzam Pullmann to every guest coming to Madina. I have spent 4 days here and it was one of the best stays i had. The management and house keeping was excellent. It was a 10/10
- 5/5
SADIQ ALHASSAN
5 days ago · Google
Experience was good 2mins to haram .
- 5/5
فوز مليباري
5 days ago · Google · Holiday · Friends
الصراحه تعامل الموظفين جداً راقي واشكر كل من رجب فهمي ومحمد نهال على حسن التعامل والاستضاقه والفطور في مطعم اكسايا جداً رائع حرجع ثاني انصح الكل بزياره المكان حتى الطباخ الي عملي اومليت جداً محترم الصراحه كل شي كان فوق التقييييم
- 5/5
Zeynab Ahmed
5 days ago · Google
Anjum is een fijne medewerker. Net bij het ontbijt was hij erg vriendelijk en gastvrij. Dit hotel is zeker een aanrader!!
- 5/5
Yaya Sylla
5 days ago · Google
Nihal and Ragab are very professional, really enjoy with my wife all services
- 5/5
Dr. Amalina Ismail
5 days ago · Google · Holiday · Family
Very close to the Haram, it’s literally 3mins if you want to get to Raudah. Rooms are new and the buffet has a good spread. What’s hilarious is that two staff at the buffet (Nihal and Ragad) took our order for coffee and other drinks as soon as we sat down. We felt very pampered
- 5/5
Léa Ait baalla
5 days ago · Google · Holiday · Friends
Un super séjour à l’hôtel Pullman. Les chambres sont propres mais c’est surtout le service qui justifie les 5 étoiles. Ils sont au petit soin que ce soit le service de chambre, le petit déjeuner (nous avons été super bien servie par Nihal RAGAB). Un repas nous a également été offert par leur service d’invite du jour. Idéalement situé de la mosquée et des musées. Le quartier est sympa avec beaucoup de commerces (juste des vendeurs un peu trop intrusif). Très belle expérience pour ce voyage
- 5/5
Myriam Ait Baalla
5 days ago · Google
Le séjour était très bien, le personnel est très gentil et serviable, surtout le personnel du petit déjeuner notamment Niham. Je recommande cet hôtel qui est bien placé pour accéder au masjid nabawi
- 5/5
Engr.Ibrahim Hashim - Usman Sani
5 days ago · Google
Dear Nouf Abdalla Guest Relations You are one of the Best Professionals in the Hospitality and true Ambassador of Pullman Zamu Zamu . Your cheerfulness and prompt attention to guest needs is 7star and Recommend you to any International Guest as A one stop Brand Ambassador. Keep it you You are an Asset to Zan Zam Pullman Group Ibrahim
- 5/5
Eric Chu
5 days ago · Google · Holiday · Solo
Very close to Masjid Nabawi. Haram view room is very nice.
- 5/5
Ali Aydoğdu
5 days ago · Google · Holiday · Family
Harika yalnız kadın girişine uzak.servisi var
- 5/5
Bibirabia
5 days ago · Google
Room is very clean Food is Amazing dinner 🍽 servic Babu Mia Mr shiraz and omuer Ahmed All is OK thank you
- 5/5
Muhammed Ahmed
5 days ago · Google · Business · Family
Amazing dinner 🍽 food Rome is very clean barekfast food is good service By Babu Mia I give 5 🌟
- 5/5
وداد العطاس
5 days ago · Google
كل الشكر والتقدير للأستاذة الرائعة ضحى والأستاذ الفاضل معتز على حسن الضيافة والتعامل الحسن وعلى جودة الخدمة عند كل مره أتعامل معهم يزداد احترامي وتقديري لهم لجودة الخدمة التي يقدمانها لدي وكل الشكر والتقدير لطاقم العمل والى الأستاذ فيصل الشريف على خدمته المميزة التي يقدمها للعملاء والى الأستاذ محمد اكرم ومحمد أرسلان والى الاستاذه سلوى محمد والى جميع الموظفين حتى الذين لم اذكر اسمائهم اكثر…Read more
شيء يميز الفندق هو الموظفين العاملين على هذا المستوى الرفيع للأمانة نجاح الفندق من وجهة نظري هو الموظفين العاملين فيه كان اختيارهم عالي المستوى اتمنى ان يكون شكري لهم يصل اليهم واتمنى الإدارة تنظر لهم وتشكرهم لكي يزيدوا بالعطاء ويكون العائد للجميع للنزلاء والإدارة والموظفين لأنهم أساس نجاح المكان اسال الله لهم الرفعة والتوفيق والسداد من رب العالمين
- 5/5
Hatim alharbi
6 days ago · Google · Holiday · Family
أتقدم بجزيل الشكر والتقدير للأستاذة ضحى في فندق زمزم بولمان المدينة على حسن تعاملها وذوقها الرفيع واهتمامها الراقي بالنزلاء. 🌹 كانت مثالًا للأخلاق العالية والاحترافية، وتعاملها الجميل يعكس تميز الفندق وحرصه على راحة ضيوفه. كل الشكر لها على جهودها الطيبة، مع تمنياتي لها بدوام التوفيق والنجاح. النزيل: حاتم الحربي
Facilities
- Prayer hall
- Restaurants
- Accessible rooms
- Family rooms
- Wi-Fi
- Shuttle
- 24-hour front desk
- Concierge
- Room service
- Café
- Laundry service
- Luggage storage
- Daily housekeeping
- Non-smoking rooms
- Soundproofed rooms
- Parking
- Business centre
- Currency exchange
Policies
- Check-in from 16:00
- Check-out by 12:00
Cancellation
The cancellation terms for each room are shown before you pay.