Madinah
Makarem Burj Al Madinah
On Musab ibn Umair Street, north of the Prophet's Mosque
4.9Combined rating · Based on 2,571 reviewsA new Makarem hotel a few minutes' walk north of the Prophet's Mosque, close to a women's entrance. Its 30 m² Deluxe rooms have a king bed or two twin beds, and it has two restaurants and separate fitness clubs for men and women.
The walk to the Haram
about 410 steps5 minto King Fahd Gate (20–22)
Women's entrance
about 640 steps7 minto Bab Uthman ibn Affan (24–26)
- At Jumu'ah and in Ramadan, some gates close for the crowds, and the way in can change.
Rooms
Prices for Sat 24 Oct – Sun 25 Oct, 2 adults · 1 room.
Double
- 1 king bed
- Sleeps 230 m²
- Breakfast included
Double
- 2 single beds
- Sleeps 230 m²
Triple
- Sleeps 330 m²
A Deluxe room with an extra bed for a third guest; the hotel says its Deluxe rooms take up to three adults.
Prices before VAT
What guests say
Combined rating
4.9
out of 5 · 2,571 reviews
AI summary of the reviews
What guests like
- Steps from the Prophet's Mosque, close to both the men's and the women's gates.
- A rich, fresh and varied breakfast buffet.
- A clean, elegant hotel; some rooms include lounge access.
- Friendly staff, on hand on every floor.
Good to know before booking
- Rooms are on the small side.
Recent reviews
The newest written reviews. We never pick or edit them.
- 5/5
Saeed Alfrhan
6 hours ago · Google
شكرا لكل شي 💚🇸🇦
- 5/5
Abdulrahman BinJerais
10 hours ago · Google
تجربة إقامة استثنائية بكل ما تحمله الكلمة من معنى في فندق مكارم برج المدينة الفندق يتميز بمستوى عالٍ من الرقي والنظافة، والخدمة كانت ممتازة جداً من جميع أفراد طاقم العمل الذين أبدوا احترافية وحرصاً كبيراً على راحة الضيوف وحسن الاستقبال أشكر إدارة الفندق وجميع العاملين على هذا التميز، وأنصح بشدة بالاقامة فيه لكل قاصد للمدينة المنورة. وبكل جدارة يستحقون أعلى تقييم
- 4/5
Rawabi Alharbi
11 hours ago · Google · Holiday · Family
شكر للموظفة اميرة 🩷🩷🩷🩷🩷
- 5/5
Omar Alhdde
12 hours ago · Google · Holiday · Family
فندق مكارم برج مكة تبارك الله خدمات ممتازة معاملة راقية جدا وراحة تبارك الله
- 5/5
A Alwosaibi
12 hours ago · Google · Holiday · Family
شكرا خدمة ممتاز وترحيب من الموظفين
- 5/5
نجود
12 hours ago · Google
الموظفه في المطعم أميره الله يسعدها خدومه وبشوشه 🤍
- 5/5
Nina sh
13 hours ago · Google
نظافه وفخامه وتعامل واهتمام ولا اروع
- 5/5
Sairah Elahi
13 hours ago · Google · Holiday · Family
Amirah in the restaurant was really lovely always happy to help
- 5/5
Faaria Ghani
18 hours ago · Google · Holiday · Couple
We had a lovely stay! The rooms were very clean and comfortable. The bathroom was spotless! The staff were always very welcoming and friendly. Always there to help! There was always someone on our floor ready to help out. We were given water bottles whenever we asked them for it. The breakfast was very good. Lots of varieties and fresh!Read more
It was less than 5 mins walk to the Prophet (pbuh)’s mosque (haram). Lots of food options closeby as well which was convenient. The WiFi however was not working on iPhones properly. They let us use the staff WiFi which was kind of them. Their irons were very bad. Leaked all over the floor and wet my whole abaya while I was trying to iron it. They got me a replacement iron which also leaked unfortunately. I expected better quality for the price we paid. We also were a disappointed when we asked for some spare plates, they said that it will cost us. I feel like when it’s such a luxurious hotel, these things should be free. Overall we did love our experience. We definitely would love to come back to the same hotel Insha’Allah.
- 5/5
Ayesha Khan
a day ago · Google
Amazing service provided by Amira and Munir. The food was fantastic and ambience was so relaxing. The over all stay was super comfortable as well and i can’t wait to return back with my family. I also wanted to highlight the housekeeping staff Mamoon who went above and beyond throughout our stay. Would knock on our door several times trying to accomodate in keeping our rooms clean while the family was running on a different time zone.
- 1/5
Meme M
a day ago · Google
The worst hotel I have stayed in with very poor management, General Manager and all management have no social or hospitality skills. It deserves no stars. At the time of check-in, I informed them that to give me a quiet room. But they gave me and my sister a room right next to a construction building.Read more
When I called to complain at 2.30am, they said it is not our building, well duh, I am fully aware of that and they should be too, yet they put me right next to noisy environment. I have not paid to be staying next to a noisy construction building, the hotel has a responsibility to ensure that no customer was even given that room. It took them more than 30 minutes to just send someone to my room and I had to move everything at 3am in the morning, messing up my time to sleep and go for my prayers. My sister remained in her room, she was so distressed thinking something serious is happening especially with the issues in the Middle East. Further to that, we had 4 rooms where they had no body wash or shampoo in the bathroom at checkin time. When I asked to speak to the manager, the general manager insisted on having another staff present, his tone was very rude and was making absurd face expressions. I said you would never put a local next to construction building, he goes that you are accusing me of discrimination. I said you own staff confirmed that to me and are complaining about you treating them badly and treating guest differently. He wanted to know the name of the staff who so he can probably go and sack them. So clearly you can see that with his response that the poor staff are surely suffering, this is why everyone should realise and not support a hotel where the workers are not being treated properly. During another day at breakfast, one of the chef went and took an order of another person that came after. Managers response was it done by mistake, trying to justify their disgusting behaviour. And then the next day, at breakfast time, a customer just goes and takes my table and starts picking up my mobile phone that was already there when the table was empty. The customer was rude so of course I defended my self and told them to move, they are answering back and I told them to not talk to me. One said shut up and another one of them said she is mad in their language. I said to the manager, it’s ok for them to talk like that, he said ‘Be quiet’, wow for such behaviour in any hotel, the staff would be given a warning for never to speak customers like this. But in fact his manager came along and supported him. Disgusting nasty rude behaviour, how can such staff exist in the hotel. Basically all the management in the hotel are so so rude. They trying to defend everything not realizing the power of the reviews. The staff also removed my room card and water from the table and when I ask about they are ignoring and acting like they haven’t done anything. Who would want to stay at such a poor hotel. Flies on the food at the time of eating aswell, refer to the picture. The general manager and the management team have no hospitality skills and should be sacked immediately for how they are talking to customers. And imagine how the poor the staff are being treated that they fear losing their job, this is Labour abuse. So even more reason to boycott it. The general manager had the opportunity to take the feedback onboard to address the issue however was very defensive and behaving as if has authority over me. Manager is trying to defend the hotel by saying have you seen the reviews, well here is the truth. In sha Allah this review will reveal the truth about this hotel and the Makarem group will take action. If they don’t it shows that they just operate on a rude basis. Hasbi allah wa naemil wakil I read other customer reviews and they have said exactly the same about their hospitality being so bad, so avoid by all means.
- 5/5
Delaila Skincare
a day ago · Google
The hotel is very beatuful and Abbos and lina are very kind i 'll come back to this hotel again I had breakfast in the lobby and the food was very delicious thank you for the wonderful service
- 5/5
faraz shariff
2 days ago · Google · Holiday · Couple
We came to stay this amazing hotel after Umrah from 19 October 2026 to 22 October 2026. I couldn't find anything bad to point out. Everything from ambiance to hospitality it's 10/10. A must recommended option also for being so close to Masjid Al Nabawi.
- 5/5
nayyara shah
2 days ago · Google
Faisal abonawas bellman Very good service, and very friendly man, he came while we were checking out with a wonderful hospitality. The hotel and all its staff is wonderful ❤️😌
- 5/5
Mohamed Saad Ahmed Nazeer
2 days ago · Google · Holiday · Family
Mohammed Jaffor was friendly and helpful
- 5/5
Sandhi Aribowo
2 days ago · Google · Business · Couple
Very satisfied experienced stay in this hotel Burj Al Makarem, Madina. Nice hotel as part of my Umroh journey..
- 5/5
محمد فهد
2 days ago · Google
شكراً لكل طاقم الاستقبال
- 5/5
Saira Javaid
2 days ago · Google
Very good service, staff was very helpful Masha’Allah. Mohammed jafar was very welcoming and couldn’t do enough. Housekeeping was great, Mohammed mahmool was brilliant on 9th floor. Always available when needed and nothing was too much trouble
- 5/5
سميرة (بلسم)
2 days ago · Google · Holiday · Couple
الفندق جميل وقريب من الحرم وطاقم الضيافة من الاستقبال والمطعم وخدمة تنظيف الغرف كلهم يتميزون بالبشاشة والروح الجميلة والحرص على خدمة النزلاء. الطعام لذيذ …شكرا رئيس الطهاة محمود…شكرا هبة…شكرا محمد مأمون…شكرا حنين…سعدنا بوجودنا في مكارم 🌸
- 5/5
Yousuf Moizuddin
2 days ago · Google
I had a good experience with their service and mahedi, Muneer, gave us excellent service for breakfast.
- 5/5
ahmad agus
2 days ago · Google · Holiday · Family
exelent service. amazink. 👍👍👍
- 5/5
Adam Moussa
2 days ago · Google · Holiday · Family
Unbelievable Hotel! Everything from service to design and quality of the rooms is deserving of 5* Rooms are impeccable and is in the best location with only a 1 minute walk to al masjid nabawi, our rooms come with access to the executive lounge which was perfect for some snacks, coffee and some sandwiches! Moaaz greeted us at the executive lounge and was so welcoming and helpful!
- 5/5
Ikran A
3 days ago · Google
Service is as exemplary, Mohammed Jafar was great.
- 4/5
Dabeer Hasan
3 days ago · Google · Holiday · Family
The service , all the staff and everything is amazing but the rooms could’ve been better also the cleanliness is not up to the par as expected of 5 star hotel . Rest the breakfast is great , the team and everyone is really cooperative .
- 5/5
Homam Mortada
3 days ago · Google
موظفين الاستقبال و النظافه و المطعم راءعين جدا
- 5/5
waz hussain
4 days ago · Google · Holiday · Family
Checked into the Makarem Burj and the hotel was lovely the service from check in was good, I was checked in by Ddlaa and she provided great service. We went to the lounge and the food was so nice, in the lounge I met Haroon and Moth and they both provided exceptional service they were so friendly especially with the kids and helpful. Made our stay that extra bit special. If your staying in this hotel the lounge is a must
- 5/5
Enhance PM
4 days ago · Google · Holiday · Family
Amazing stay and exceptional service! The entire team at Makarem Burj Al Madinah went above and beyond to make our visit memorable. A special shoutout to Khaled at the front desk for his warm welcome, professionalism, and smooth check-in process. We were also thoroughly impressed by the buffet restaurant.Read more
Captain Ahmad and his incredible team—Amirh, Hiba, Tofiq, Munir, Noor, and Mahmoud—provided outstanding hospitality. The food variety was excellent, and their attentive service truly stood out. Highly recommend this place for anyone visiting Madinah! We will definitely be back.
- 5/5
Qiszar Holdings
4 days ago · Google
A Truly Wonderful Stay! Exceptional Hospitality! ⭐⭐⭐⭐⭐ I absolutely loved my stay here! From the beautiful ambience to the warm hospitality, everything about my experience was truly wonderful. What made this stay even more special was the exceptional service from the staff. A heartfelt thank you to Heba, Amer, and Tofeq for their kindness, attentiveness, and genuine hospitality.Read more
You truly made us feel welcomed, valued, and well taken care of throughout our stay. The overall experience exceeded my expectations, and I genuinely enjoyed every moment here. Thank you for making our stay so memorable. I would definitely love to come back again! ❤️
- 5/5
zuhra
4 days ago · Google · Holiday · Family
Serves Was good mahedi and taofiq amazing inshallah again come back here
- 5/5
Rafay Iqbal
4 days ago · Google
Great service By Mahedi, breakfast was good 👍🏻
- 5/5
Ahmed Al-Hossainy
4 days ago · Google · Holiday · Friends
Overall excellent stay. Very close to Prophet's mosque for both men and women. Very clean. Excellent service (front desk, lobby services, room cleaners, and security). By far my favorite thing about this hotel was the breakfast buffet. I've been to buffets across the world and throughout Medina / Mecca and I can tell you the food was too tier and the service was the best I've recieved to-date (thank you Muneer).
- 5/5
Inaya Rehan
5 days ago · Google · Holiday · Family
It was good yet we faced some difficulties while sleeping due to uncomfortable bed and veryyyy small rooms
- 5/5
Sara Sh
5 days ago · Google
الفندق مرتب وجميل وموظفين الاستقبال في الصبح والمساء بشاشه وحسن في الاستقبال والضيافه
- 5/5
hagar mirah
6 days ago · Google · Holiday · Family
Haroun in the lounge is really nice & friendly & the lounge was really good & nice place to chill room 1403
- 5/5
milena najeeb
6 days ago · Google · Holiday · Family
The stays was amazing, friendly staff, and amazing overall experience.
- 5/5
Najla Hussein
6 days ago · Google
Great hotel with great service and very close to the Masjid. Also has a great breakfast buffet with lots of variety.
- 5/5
Janine Dhaibi
6 days ago · Google
Great location to Masjid Nabawi. Great service from Anindia at the breakfast buffet!
- 5/5
Shawal In Scrubs
6 days ago · Google
Breakfast was amazing! And stay was 10/10 very clean hotel, looks newly renovated! Hiba and Sultan helped us out a lot during our stay
- 5/5
Jawad
6 days ago · Google
Hiba and muneer were amazing to deal with. They have an incredible breakfast, would definitely come again and recommend it to anyone coming tonight get an amazing experience
- 5/5
mehrun lorgat
6 days ago · Google
Great hotel of high standards. Breakfast was of a good variety, the staff are amazing, especially Ania and Hibā. Very friendly and attentive! Definitely one to recommend 👌
Facilities
- Restaurants
- Accessible rooms
- Wi-Fi
- Parking
Policies
- Check-in from 16:00
- Check-out by 12:00
Cancellation
The cancellation terms for each room are shown before you pay.